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Below are the most recent 25 friends' journal entries.
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| Friday, December 11th, 2009 |
customers_suck
[ zombianca ]
|
8:08a |
buying things does require money
No need for background information, this script will explain everything: Z: Zombianca! C: Customer Z: Now, in order to set up your account we will need a valid credit or debit card. C: Okay, do you accept pre-paid cards? Z: Yes. C: Okay the card number is 23354678461687684646854 Z: Thank you, so you wanted the $30 package, correct? C: Yes ma'am Z: Great, let me get the security code on that card. C: It's 5464651464 Z: Okay and to verify we will be charging $30 even to the card, okay? C: Yes, that is correct. Z: Alright, I am charging it now.... Oh, ma'am I'm sorry, it's not letting me authorize that transaction... I can try a diff- C: Oh, that's probably because there's no money on that card. Z: *headdesk* C: Do I need money on the card for it to go through? Z: ...yes, ma'am in order for a prepaid card to work for making purchases, there needs to be money on the card. C: That's what I thought. Z: *headesk x100000000000000000000000* sigh. |
customers_suck
[ zoobie ]
|
9:16a |
How don't you know!?
I just remembered a gem from about a year ago, when I worked at a different UPS Store from where I'm at now. I should point something out. I do NOT work for "COURIER COMPANY". I work for THE COURIER COMPANY STORE. Anyone who works for TUP*S understands that this is something you say at least five times a week. I do not drive a truck, I do not deliver your packages, I DO NOT WORK FOR COURIER COMAPNY. I don't expect people to understand this upon walking in, but it usually takes me explaining once to get them to understand. Well, not this fellar. Script format, obviously not verbatim as it's been a year. US: Tara, my co-worker, or myself M: Man who is lost M: *stumbles in, runs up to our counter* Do you know where the travel agent's office is around here? US: Uhm, no sorry sir. Neither of us live here, and we only come up to this part of town for work. Do you know the name of the office? Maybe we can look it up for you online? M: I don't know! How do you not know where it is?! US: Sorry sir, we just don't! M: But you're COURIER COMPANY, you deliver packages how do you NOT know where it is? US: *aha* Sir, I'm sorry, but we're not COURIER COMPANY, we're the *** Store. I know it sounds a little silly, but we're not the same. We don't deliver packages, we just ship them out. M: That's bullshit! How can you do your job if you don't know where it is! I have an appointment at this agency and I'm going to be late because you don't know where it is! US: *buh, blank stare* Ok well, we are unable to help you. Good luck, though! Sorry! Seriously, what?! You have an appointment with an agency that you have obviously contacted and you don't know the address or the NAME of said agency. And this is our fault? Oh, ok. We've always had a no b-s policy at the stores I've worked at. You're an ass, we stop helping which is why we stopped... not that there was more we could do, seeing as our memory-recovery machine was being repaired that week. EDITED to cover my butt by removing names |
customers_suck
[ 666juggalette69 ]
|
12:55a |
Chock full O nuts!
Alright, so I never post here any more and that's a good thing, but today this man just made me so irritated. Recap: I'm a customer service clerk at a New England based grocery store chain. ( I WANT CASH!!! ) Current Mood: aggravated |
customers_suck
[ bunnyhood ]
|
10:55p |
a customer scammer douche and a customer "um wtf dude?"
Hello there again, hopefully this will make up for my last sucky post? I love this job, I really do. My customers can be SO sweet, but alas thats where you can be taken for granted =/ It was near the end of my shift, 8 pm, no one was around, a guy came up to my register... and lets make this short. ( MOAR )Heres the customer wtf, not in script mode because I forgot what he said exactly. A normal ol' joe comes through my line and has some organic...something with him, or vegetarian something. I think he's buying it for a friend if I remember right? I comment on how my sister was doing a vegetarian thing lately, just trying veggie dishes and such. Well soon he goes on a tirade about "yeah damn tree huggers!" and talks about how "global warming is stupid and look how cold it is and its so stupid and doesn't exist" and walks out. I just want to know what vegetarians and global warming have to do with each other? when he leaves and no ones looking, I laugh so hard. |
customers_suck
[ supah_hiccu ]
|
2:22a |
I posted earlier but I've just remembered this suck from about a week or so ago. I live fairly near to where I work at a supermarket in a small town. Literally, it's a five minute walk from the store to my house. As such, most of my neighbours know me and will smile and nod as I walk past them on the way to or from work, or if they're in the store and see me. One paticular customer though, decided to ask me a work related question when I was half way on my way to work. In fact, he saw me walk past his house, came running out and stopped me, complaining to me about a particular member of staff who served him last time he was shopping there and demanded that I talk to my manager about them. I said I'd make sure to mention it, as the complaint was a reasonable one and was about to go on my way, when he now decided to ask me if I could drop in a pint of milk for him after I'd finished my shift! Errm... no. First, you're not gonna give me any money for this process, second I finish after the store closes, third, I'm not a delivery girl and fourthly, you live two minutes away from the store. You can SEE the store from your window. All you have to do to get there is CROSS A ROAD. Get a damn pint of milk yourself. I ended up being a little late for work because of this guy. Similar story: About a month after I started working there, after my shift, I was waiting for a bus in my uniform when a lady stopped me and asked me where I could find the biscuits in store. And when I go into the competitions store if I'm wearing my uniform which is a COMPLETELY different colour to their store, I still get people asking me questions about where stuff is. *sigh* |
| Thursday, December 10th, 2009 |
customers_suck
[ mfinch13 ]
|
8:26p |
I work for a United States representative, as an intern. No Monica Lewinsky jokes plz. I'm cute, but I'm a boy. As such, I prefer Mark Foley jokes. Hah. Basically I answer phones, help write letters and research issues, and various other things. ( As an intern, I encounter much WHARRGARBL. )All in all though, my job rocks and I'm lucky to have it. I'd suggest a congressional internship to anyone with a semester to kill. |
| Friday, December 11th, 2009 |
customers_suck
[ supah_hiccu ]
|
1:02a |
I work in a supermarket. I'm usually on checkouts but I've migrated over to the meat and fish counters. I get more confused people here, because it's at the back of the store and people are always coming over to ask questions about where stuff is. ( Cut for length ) |
| Thursday, December 10th, 2009 |
customers_suck
[ cdat1ad ]
|
6:49p |
NO Microsoft did not brick your console!
Let m ebegin by statting that I work in a game store. A few days ago I took a call on a system repair. Seems the guy calling was convinced that Microsoft had bricked his Xbox 360 with the E-74 failure. I asked said person why he thought that, and he responded that he had a modded box so he could play stole... er burned games. He actually giggled at his Freduian slip. I proceeded to tell him that no Microsoft did not brick his system at all. He said he wanted it in for repair, I told him how we do that. He then told me that it was also banned from Xbox Live ( for being a thief who got caught . He wanted to know if we could fix that, and we explained we could not since MS locked him out perm style. He then had the gall to ask us how he could hack past MS because he had invested too much time into his stolen games. I explained to him that since MS had caught his, his data was corrupt, and his system perma banned and NOTHING could undo that. This seemed to upset him greatly, and after a 10 minute conversation on this whole ordeal, I informed him, that well microsoft treats thieves that way, sucks to be you. And it was over right? RIGHT? Nope. He came into work yesterday to complain about how we could not unbrick his system from live, and how we refused to unban him because his system was modded. Fortunately one of the owners got him and had been warned about him. She listened quietly and patiently to the thief?idiot bitch and complain. She then as nice as she could be told him there was nothing we could do to fix it. And him getting a hardware failure after being banned was karma for being a thief. He finally left after 10 more minuets of all of us telling him that nothing could be done, and even customers sold him how fucked he was. By the time he left people were openly laughing at him for being a no system banned thief and modder. I am sure he will complain to corperate, but since we are a franchise, its an official... WHATEVER! |
customers_suck
[ aradiarenarde ]
|
3:51p |
*grumble grumble* me me ME!
I know I just posted but another came to mind: We take donations for St. Judes childrens hospital. Its a wonderful organization and I've heard some wonderful stories about all the work they do. Some people donate and some people don't. I understand all that but please, if I ask you of you would like to donate, don't be a dick about it. Some examples: - "no! And I don't care!!" - "where the f*ck were YOU when I needed help with paying for my cancer treatments?!" - "just shut up right now, I don't want anything you're selling!" says the guy with a cart full of stuff I'm selling. And my favorite: "oh no thanks. All of MY kids are healthy." tis the season to be charitable. Post from mobile portal m.livejournal.com Current Mood: holiday-arific! |
customers_suck
[ aradiarenarde ]
|
1:09p |
for real? you dont say!
Ok so. We have a savers card that we offer to every customer. If you tell us you don't want one, we accept that and back off. But please don't lie to me by saying that you're in a hurry and need to leave then proceed to do the following: - write a check ve r y s l o w l y. - answer your phone that just rang and then proceed to stand there having a very LOUD conversation for 10 minutes after I rang you up (not only are you in the way of the other customers but um... Weren't you in a hurry?) - look at what the next customer is holding and realize that you had forgotten to grab that particular item and hold up the line to go fetch it as well as 15 more items you so desperately needed. I'm no English professor but doesn't "I'm in a hurry" mean that well, you're in a hurry? Yeesh. Post from mobile portal m.livejournal.com Current Mood: christmas-y |
customers_suck
[ ehmilly ]
|
9:18p |
|
customers_suck
[ slackeremeritus ]
|
2:20a |
It's on the door you have to look at as you enter.
A couple short sucks and a major WTF from the last couple of weeks at work. In no particular order. No, ma'am, you can't bring your dog into the store. Store policy is "no pets except service animals". The (admittedly cute) elaborately groomed little long-haired lapdog you're carrying under your arm is clearly not a service animal; ergo, you cannot bring it into the store. You ignored the sign on the door, so I have to inform you verbally. Giving me a frosty look, then snapping "Forget it!" at the employee trying to get you into the service queue, then turning on your overpriced heel and storming out with your nose in the air won't change store policy. You'll get the same response at our other locations, too. Next time just leave the dog at home. The restrooms are available to any customer who asks after them. Grumbling to me as I show you to them, as they're in the back section of the store, that spending x amount of money should mean you're "entitled to use the bathroom" as though we hold the restrooms hostage until you buy a bunch of useless techno garbage doesn't make you less of a tool. Continuing to grumble and expecting me to sympathise with your plight doesn't, either. Grow the fuck up. Lastly, you. You can arse yourself to get out of the car and come into buy junk, but when your grandchild needs the restroom, you suddenly can't sit up, much less leave the car, so your first response is to pull into the alleyway behind the store and have said grandchild stand their while you unfasten her trousers so she can relieve herself right there in the alleyway. Oh my gods, what the fuck is wrong with you? It is well after nightfall, we don't exactly have a low crime rate in this part of town, and you'd rather your young grandchild drop her trousers in a dark alleyway and urinate in public than get your lazy ass out of the car and walk her back into the store to use the nice, clean, well-lit, safe restroom. I'm not supposed to walk her back in for you – I am not a babysitter while on duty – but I will anyway because what the fucking fuck?! On the highly unlikely chance I get fired for this, I'll be damned glad it was this and not being a nervous moron in front of the company owner. I hate people so much sometimes. Current Mood: tired |
customers_suck
[ frenchnails ]
|
9:08p |
Gift wrapping!
So, it's Christmas. And for your (usually) friendly customer service chick, this means it's time for her to remember how to gift wrap presents! Yay ^_^ ... Or not. It's something I actually hate about Christmas. We started gift wrapping yesterday and this will continue until Christmas Eve. Two of us do gift wrapping, while one of us mans the customer service desk. I was hoping for the desk job, but I'm rostered on for wrapping for the next week and a half! Seriously, people turn into the rudest assholes when it comes to gift wrapping. We offer our gift wrapping for FREE, lest a donation to charity if you want to. We don't force you to donate, but most people do cos we're wrapping their stuff for free. Under the cut is the rules I wish I could post on a big sign and put next to our wrapping booth. ( Rules to get your stuff gift-wrapped ) Current Mood: hotCurrent Music: Papa Roach - ...To Be Loved |
customers_suck
[ jellybeanbug24 ]
|
12:42a |
I am really starting to dislike gift sets...a wtf for ya
Hi, this is just my second week of being a cashier, and this is my first job in retail. I work at a popular store that's in probably all the malls in the US, it's been in every mall I've been in. I do have a bunch of small stories with WTF'ery of customers, but for now I'll post today's event since it still strikes me as o.O This chick comes into my line, and I'm ready to check her out. She hands me a gift set that's a little pouch with the stuff inside. I do the spiel of asking how she is doing and if she found everything okay, and she interrupts me asking if she can have the pouch/gift set, but she wants different contents inside instead of the ones that are in it. I know that the store is real hard assed about inventory, so I tell her that we can't do that since the gift sets come just like that, while the individual contents in the store are counted as a totally separate thing. Then my co worker had to undermine me (she was working on the register next to me) saying that's not true, but I asked a manager, and the manager confirmed that I was right, but the manager told her that since we're having a sale, the lady can get the individual contents for the same price and use one of our free giftwraps to put them in. So the chick seems gung ho about that, and she goes and does that, and life is good again, until she comes back to my line to check out. She found another type of gift set with what she wanted, so I go to ring it up, and I saw that it doesn't have a tag for me to scan. So I go and try to find one exactly like it to scan, and the managers told me that when I do that, I give the customer the one they picked out, and I keep the one with the tag to put back for later, so whenever someone else picks it out in the future, the tag can be scanned and all is good. I had a real hard time finding it since the chick lied to me of where she found it, but the other manager said she'll find it for me and for me to go ahead and scan her other things. So I go and do that. The manager comes with the other gift set, I scan, and put it on the back counter and I'm bagging the gift set she chose, and then she stops me asking if she can have the one with the tag. The gift set she picked out is in the same condition as the one I scanned, just the tag fell off for some reason. I tell her the same explanation as I said in the last paragraph, but that got her tiffed off and she said, "Forget it, just take everything off" and she left. I'm just kind of scratching my head about the whole situation, I'm not sure if I was in the wrong, even the lady that was behind her in the line seemed kind of confused about the whole thing. I am learning with this job that I really love people that are understanding and don't get huffy with me when I ask for drivers licenses, etc., they really do brighten up my day! |
| Wednesday, December 9th, 2009 |
customers_suck
[ sweetest_sin_78 ]
|
11:17p |
EBT? Clothes? WTF?
Alright, I work in a clothing store. We do not accept EBT (foodstamp cards/IDK what else you can purchase with them). I have no idea why we would. WTF: Tonight this lady comes in and she is all "Do you accept EBT?" I looked at her very confused and she repeated herself. I said no we don't. She was like "Well, Bath and Body Works did it for me. Can you at least try?" I agreed to trying. What does she hand me? She hands me an EBT card with half of it missing. I got the magnetic strip, but the area with the account numbers/name? Gone. Really? You.. want me to take this? And believe it belongs to you? Do people do this for you? Yeah, no thank you. EditI obviously need to make myself VERY, VERY, VERY clear. The card had been broken in half. The only part of the card which phsyically exsisted was the magnetic strip (and well, the fron part of the card like where the strip is). Edit number twoI obviously suck at my job because I didn't want to take this womans card which had been snapped in half. Mmmhm. |
customers_suck
[ jadedanddark ]
|
8:06p |
Two sucks, one day: I love Christmas.
This is more of a WTF, because I'm not fully sure which planet this woman called home. I was called out of my busy department to help a lady look at our display of boxed Christmas cards. That was a little weird, but whatever, I figured she was in a hurry or shortsighted or something. ME: yo, sup. WL: Weird lady WL: So I'm buying them cards as a gift. They're Catholic. I don't know the faith. ME: Ok, there's lots here with religios connotation *picks up one with pic of Nativity on it* We've got several more along this line. (this was really, really obvious, but I'm being cool.) WL: Ok. I also need one with no animals on it. They're over sixty. ME: *not sure what age has to do with animals) Ok...um...here's one that might work. *picks up box with a single snowflake and the word "NOEL" on it*. WL: No, that's no good. They aren't French. ME: ... WL: *grabbing cards with stained-glass pic of Mary and Child and shoving them under my nose* Here, is this religious? ME: ...It's the Virgin Mary. So, yes. WL: GREAT you've been wonderful kthxbai! and she leaves, without having bought any cards at all. GAH! |
customers_suck
[ jadedanddark ]
|
7:50p |
Old man likes to talk and flirt
Witnessed suck, been watching for a couple months actually, but today it got weird. A few months back we did a major promotion all around, and I took my coworker's spot when she moved up. Unfortunately, this means I apparently inherited her stalker customer. This guy is roughly eighty years old, and likes to talk. A lot. I timed him once, just to see how much of my time he was tilling to waste, and got to half an hour before deciding to go back to my job. I spoke to my now-promoted coworker about him, and she told me all about how he has been doing this weekly for two years, just coming downtown to buy gasoline and stopping by the store to talk, to anyone, for hours. Then he decided that his grandson and my coworker were made for each other, and spent a lot of time updating her about his doings and trying to hook them up. Today, he dropped off an envelope with her initials on it full of pictures cut from magazines that he said "reminded him of her." They were mostly nude, in bathing suits. All us of know him by sight now, and I have been instructed to throw him the hell out next time he comes by! Current Mood: annoyedCurrent Music: "Eyesore" by Janis |
customers_suck
[ allywonderland ]
|
4:56p |
|
customers_suck
[ moonbeamdanser ]
|
6:15p |
I'm sorry, but it's not our job to read your mind.
So, as some may recall, I work at Giant Cable Company that Owns Your Soul. To the woman who was (thankfully) my last caller of the day: So, let me get this straight. Your internet wasn't working, and, you set up a repair call for a technician to be there this morning. However, your internet began to work properly again, so, you called in to tell us "hai gaiz it's working!" and to cancel the appointment. So, now that it's not working again, this is our fault? We should have told you that your internet would break again, and forbade you from canceling your appointment? I'm sorry, you want a technician out there RIGHT NOW to fix this, because you're losing money?
Well, I am very sorry, madame, but I lack both the capacity to see into the future and to pull another living person from the depths of my backside. And frankly I don't give a flying fig about this alleged money loss as you are subscribed to residential service and it is plainly stated in your subscriber agreement that technically you shouldn't be using the service for business without a business line. You have to wait in line for a tech like everyone else. And frankly being it's less than 24 hours from THIS report of service issue you should be thankful I could even pull THAT off for your ungrateful ass.
Oh, you want my name? Oh, I sound like a broken record and I should do a recording for my company because you never get what you want and only get the same scripted answers? You're going to sue me personally? Have fun with that, ma'am. Yes, fuck you very much too, ma'am. Clearly my intellect AND pocketbook is inferior to yours because you threw a tantrum and didn't get your way.
I do thank you for choosing my company, and making sure to end my day with a bang.
... bitch. |
customers_suck
[ serindipitous ]
|
3:52p |
Harley dealership, I usually work in the clothing dept but I cover service when they need it. Dear Sir, You bought a USED TEXAS CHOPPER from a Harley dealership! It is a LIMITED WARRANTY! I assure you, it doesn't cover "a funny noise" 6 months after you bought it when you obviously BEAT the PISS out of that bike. That noise is NORMAL. Yes, we can look at it, yes we can diagnose it. NO NOT FOR FREE. We usually don't even touch non-Harleys (aside from their safety inspections before they go up for sale). Argue with whoever you like, I don't care, they will not be as nice as I was. And NO you did not speak to the owner of Texas Choppers (and he did not tell you that the noise was not normal). a) Texas Choppers is NOT a company. It is a model made by American Ironhorse. b) American Ironhorse WENT OUT OF PRODUCTION over a YEAR ago. Throw a tantrum in my showroom. Cool. I have tried to explain this to you, I have tried to reason with you, I even tried to knock down the price of the diagnostic (that you don't need). I'm walking away. Thanks. |
customers_suck
[ dozaloz ]
|
8:44p |
Big fuss over nothing
This is a suck/wtf that was going on while I was having my lunch break at work a couple of weeks ago. One of the assistant managers had been dealing with a very stubborn customer who would not take 'no' for an answer and had come up to the staff canteen to get help from the store manager, who was also having her lunch break at the time. The AM was telling the SM what had been happening...and of course everyone in the staff room was listening in >w> I'll write it in script mode, but as it's second hand it obviously isn't word for word, especially the dialog between the member of staff and the customer because that's third hand (the member of staff told the AM who then told us). SC: Stubborn Customer MS: Member of Staff AM: Assistant Manager MS is restocking near the store Christmas tree, which is decorated with lots of shiney round baubles in the store's colours. SC walks up to MS and asks for her help. SC: The decorations on your tree are beautiful, are they for sale? MS: No, sorry, we don't sell Christmas decorations. SC: But surely if you have them on display then you should have them for sale? MS: Well, the ones on the tree are made specifically for the store as they are the store's colours. The tree is there purely for decoration, neither it nor anything on it are for sale. SC: Right, well, I'd like to speak to your manager about that. MS: *gets AM and updates her on the situation while bringing her over to SC* SC: Are you a manager? AM: I am, and I understand that you're interested in the decorations on the tree. I know they're lovely, but unfortunately we don't sell them in the store as they're a company design and only there to add a bit of festive cheer to the place. There are probably similar ones in <insert store names here> though :)
SC: Well it's the colours that I really like as they would look perfect in my living room, and if they're the store colours then they probably won't sell them anywhere else. How much would you be willing to sell them for?
AM: ...sorry?
SC: I want to buy the baubles, just name the price. I can pay by cash if it makes it easier.
AM: I'm sorry, but they're not for sale
SC: Why not?! Can't I just give you some money for them? How about if I order them from the supplier?
AM: They aren't store merchandise so we can't sell them to customers. There's no way to log them on our system because they don't have a bar code, and we only get however many we're given so we can't order them for customers. <insert stuff about store policy etc etc>
SC: Well that's got to be false advertising. You have them on display, therefore they must be for sale. I'm offering to pay for them so I don't see what the problem is, or do you not want to make a profit? I want to speak to the store manager NOW, this is absolutely ridiculous.
AM: The store manager is on her lunch break at the moment, but even if I did get her she would tell you the same thing. The baubles are not for sale, they are there only for decorative purposes and no-where do we advertise them as being for sale. I'm sorry, but there's nothing we can do.
Apparently at this point the customer starts kicking and screaming like a spoilt child and causing a huge fuss. She demands that she be sold the baubles, going on about false advertising and consumer rights, and will not leave the store until she has seen the store manager. The AM agrees to get the SM and comes up to the staff room to explain the situation. We all listen, amused and slightly bewildered, and the SM agrees to go down and see the customer.
About 15 minutes later, the SM comes back up looking frustrated and we ask her what happened. Apparently, the customer refused to leave the store and kept offering money for the baubles but wouldn't take no for an answer, and eventually they had to threaten to call security because she was causing such a fuss xD;
What I really didn't get was why she was so desperate to have those baubles...I mean, the baubles are nice, but not that nice, and you could probably get similar ones anywhere...really nothing to cause such a fuss over e_e
|
customers_suck
[ oceanica ]
|
1:41p |
Dear customers: Those shopping carts up at the front of the store? They are not for show. I'm sure you people see them in various other stores and know their general function (ie, if you're buying more things than will fit in your arms, you put your items in them so that you can hang onto all your stuff.) It's not exactly rocket science. They've been around a while. So why is it that the moment you set foot in a fabric store, you forget this? Why do you think the appropriate course of action is "Hey, fabric wench! Can I toss my bolts all over your cutting area and then wander off to find more?" Cause the answer to that question is FUCK NO, WHAT MAKES YOU THINK THAT'S OKAY? I need that space to roll out fabric, dammit! It is not for you to drop your shit on! If you can't carry your bolts in your arms, then get a goddamn cart. Get two carts, if you're feeling enthusiastic or buying the bulky stuff. Just don't clutter up my workspace. Bonus is when you leave your shit at the counter when no one's there, then whine when the first employee to walk by assumes that the pile of unattended bolts is recovery and puts 'em all away. Serves your lazy ass right. This isn't your living room, you can't pile crap wherever and expect everyone else to maneuver around it. No love Your now-grumpy fabric wench. Current Music: Trans-Siberian Orchestra - This Christmas Day | Powered by Last.fm |
customers_suck
[ ropemaker ]
|
1:37p |
I am not wearing an invisibility cloak...
Dear Sir, Yes, the store music is loud and I have a soft voice. Most customers hear me just fine except for the few who ask me POLITELY to speak up or to repeat what I just said. Shouting at your wife "WHAT DID SHE SAY??? I CAN'T HEAR HER" the first time is somewhat acceptable. The second time when you cut me off mid word (and I am using my playground voice -- I work with kids during the week, they hear me just fine all the way on the other side)to ask your wife in a decibel much louder than the first time? Not okay. You hurt my ears and your wife repeated what I said must softer than I did. Learn the phrase "I'm sorry, I didn't catch what you said. Can you please repeat that?" Me. |
customers_suck
[ dazzy_doo ]
|
6:36p |
Small WTF from the benefits phone monkey...
This was in our Daily News at work today & the first thing that came to mind when I read this was you guys xD PM = phone monkey C = customer PM: What is your nationality please? C: White PM: No, sorry, what's your nationality please? C: White PM: No, that's your ethnicity, I need to know what country you were born in. C: January PM: I think you may have misheard the question. Where were you born? C: Here PM: In England? C: Yes We have had SO many answers to that question but 'January' cracked me up xD Current Mood: mellowCurrent Music: Scrubs ^___^ |
customers_suck
[ a_midnight_mile ]
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9:28a |
Background: Glorified receptionist for a members-only landlord association Dear members, I understand that you all probably have busy lives and/or are unable to call or come down to our office to conduct business with us. However, if you decide to have your spouse conduct business with us in your place, please make sure they know what they're doing before they call or visit us. I usually have some important questions to ask depending on the type of service that is needed. For example, if you wish to order rental forms from us, I typically ask which form(s) you need, how many, and will you being paying for this with cash, Visa/MC or check. It gets frustrating when the only answers I receive back from your spouse are along the lines of "Oh, I dunno. I never do this, he does. He didn't tell me. I don't really know how things work here." I'm not frustrated with them so much as YOU for not sending them with a list, or at least giving them a rundown of who we are and what all is needed. I seriously get about 5 of these transactions per day and it gets old. Please and thank you, a_midnight_mile |
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